Returns and complaints policy

Yes Mother's returns and complaints policy

We want you to love what you ordered from Yes Mother! If something's not right or you need to make a return, we're here to help. Check out our policy below to see how returns, exchanges, and complaints work.

Returns and exchanges

You could get the same record twice (because your friends have good taste). Maybe you can make someone else happy with it. If that doesn't work, you can always return it. Returns are accepted up to 14 days after receiving the order. The gatefold, vinyl and other content must be undamaged and sealed with the round seal sticker with which it came. Return shipping costs are at your own expense. Once we have received the returned vinyl, we will refund the purchase amount to your account.

Complaints

We want you to be thrilled with our album and anything else we offer. But if something's not quite right, let's sort it out together. Here's what to do if you've got a complaint:

1. How to send a complaint

Reach out if you're not happy with an order, our music, or any other part of what we do. Here's how to get in touch:

• Email: Send the details of your complaint to This email address is being protected from spambots. You need JavaScript enabled to view it.. Be sure to include your order number, the item(s) you're referencing, and any relevant info.
• Mail: Prefer to write? Send your complaint to:
  Yes Mother V.O.F.
  Pettelaarseweg 258
  5216BX 's-Hertogenbosch
  The Netherlands

2. What happens next

We'll confirm we got your complaint within 14 business days. Expect an outline of the next steps and a rough timeline for resolution.

3. Resolution process

We take all complaints seriously and aim to resolve them within 30 business days. We might reach out for extra info if we need it.

• If it's about an album, we might ask you to send it back to us.
• For other issues, we'll review everything to get it sorted quickly.

4. Outcome

Once we've looked into things, we'll let you know what's happening next. This could mean:

• A replacement if something went wrong with your order
• A refund if it's warranted
• Changes to our process if needed

5. Still not satisfied?

If our solution doesn't quite do it, you can escalate your complaint by emailing This email address is being protected from spambots. You need JavaScript enabled to view it.. We'll take a closer look and respond within 5 business days.

We appreciate you helping us get better, so thank you for reaching out!